RETURN POLICY

New Products purchased on http://www.monsterputt.com/ are eligible for return within a 30-day period from the date of purchase. Returned products must be received in new, unused and resalable condition. MonsterPutt reserves the right to refuse receipt of returned product should that product not meet MonsterPutt 's criteria for new, unused or resalable. Used products may not be returned for refund or exchange. Order entry or shipping errors must be identified and claimed within 15 days of receipt of shipment by contacting MonsterPutt  customer service.

All returns must be accompanied by a clearly identified Return Merchandise Authorization (RMA) number, or the package will be refused. Your RMA number can be obtained by contacting MonsterPutt  customer service. All products must be received in new, resalable condition or shipment will be deemed unacceptable and returned at the customer's expense. All return shipping charges will be assumed by the customer.

Returned merchandise must be shipped to the following address:

MonsterPutt Australia

Limited Warranty

MonsterPutt  provides a limited warranty policy on its golf products as it relates to manufacturing defects and workmanship for one year from the date of purchase. Any defects occurring during this time frame as a result of normal use will be either repaired or replaced at the expense of MonsterPutt. The following conditions apply to this warranty:

1. The product(s) must have been purchased from the MonsterPutt website (http://www.monsterputt.com/).
2. The consumer must present proof of purchase from online transaction.
3. The manufacturer reserves the right to refuse warranty claim based on evidence of abuse, mistreatment, defacing, or misuse upon receipt of returned product.
4. This warranty applies only to the original customer of the MonsterPutt product(s).
5. The replacement product will be under the same warranty as the original product, assuming its purchase date for future warranty purposes.
6. MonsterPutt management reserves the right to change the terms of this warranty policy.

Items cannot be returned without a SALES RECEIPT.

To return an item that was purchased on-line, customer must send an email to returns@monsterputt.com to request an RA (return authorization) number. Returns will not be accepted with out a RA number.

Once your request has been approved, you will receive an RA number. Print this RA number boldly on the box of the item to be returned and mail the item, accompanied by the original packaging and materials, to the following address:

On-line Store Returns

Contact returns@monsterputt.com with your request. We will review your request and issue return instructions.

• Shipping charges for returns are the customers' responsibility. MonsterPutt is not responsible for any returned items that are lost or damaged in transit.

• Refunds will be given for unused items that are post marked within 30 days of purchase date with original sales receipt.

• All returns will be inspected prior to refunds or credits being issued.

• The following items cannot be returned: special orders, used equipment, custom equipment, gift cards, personalized products, books and videos, software.

• What constitutes a "used" club: clubs that have been hit at the driving range, backyard or golf course are no longer in new condition, and are considered "used".Defective items are subject to manufacturers' warranties and repair / replacement policies under warranty.